Frequently Asked Questions
What's your lead time?
Tables that are in stock ship usually within 24 hours. Custom projects start in a few days, depending on the complexity.
Once shipped, your order can take 2-6 days to arrive. To prepare a custom shelf or mantle is usually a 3-day job. Preparing a custom table takes a few weeks.
I received a different size/finish than I ordered. We messed up! It DOES happen. We will replace your order with the correct one, as soon as we finish apologizing. We may ask you to send us the incorrect order back, at no charge to you.
All furniture must be used for its intended use only. All furniture is sold “as is”, no warranty is given whatsoever. All item returns must first obtain written approval from us.
WE DO NOT cover any damages which result for example from neglect, abuse, acts of nature or natural material changes, damage or wear to any mechanical parts, insect damage, normal wear and tear, exposure to extremes in temperatures or humidity, size variation movement do to humidity, water damage, fading or discoloration in finish, scratches, blemishes or color variations in wood, unauthorized repairs, alterations or breakage of items.
It is your responsibility to check the condition of the pieces before every use, just as you have to check on the tires of your car before you use it. If you are unsure if, for example, a bench will be sturdy enough for a certain person or certain persons, do not let the person(s) sit on the bench. It might break and result in damage to persons and property. We do not cover any of the damage whatsoever.
Our pieces are built by hand with natural material and cannot guarantee any piece sold to look or be exactly like or a specific photo.
Our wood furniture is solid wood that comes from trees that have been in natures elements for decades, even centuries. The wood is full of inherent character, blemishes, holes (that may or may not be filled) small cracks, worm holes, and insect valleys which are not considered defects but unique to each piece that gives our furniture warm character. There are no two pieces that are ever exactly alike which makes them a one of a kind piece built especially for you. Thanks for helping the environment and enjoy your hand-crafted piece of history.
We do ship, please contact via email for details: firstname.lastname@example.org
Can you expedite shipping time?
Sometimes. Large things like tables don’t travel via air cargo very well and it is costly. Most are not interested in the hefty price increase of expedited shipping via FedEx. However, if you’re in a jam, e-mail us for a quote.
Can I pick up in person?
Yes, we prefer that. We are located at 2825 Cobb International Blvd, Ste 110 in Kennesaw, GA, 30152
Send a text to 1 (470) 504-2607 or email us at email@example.com to arrange pickup.
Can I get something you make just for me?
Yes, certainly. We do tables, shelfs, mantles, coffee tables, high tables, bars and more. We do not do cabinets, chairs, doors and windows.
Here are some heights for reference. Feel free to order different measures.
Standard coffee table height is 16″.
Standard side table height is 24”.
Standard dining table height is 30″.
Standard high table height is 40″.
Standard bar table height is 46″.
Widths vary quite a bit and are dependent on the piece of wood we use. As most of our products have a live edge, the width will vary along the length. For example, a table listed as 30” wide may vary from 28” to 31” because of the live edge of the wood.
Tables are available in many different widths, and we hardly have a standard width. Feel free to tell us your wants.
Can you do different stains?
Yes, we use about a dozen oils and stains on a regular basis. Every product has a different effect on a given piece of wood, so it is difficult to predict the exact effect. Nevertheless, there are some rules of thumb:
- Oil has a matte effect, it is usually not glossy. You will feel a smoothening effect once you run your hand over. You can refresh the oil easily. Some oils are for kitchen use, like Butcher oils. Oil is sucked into the wood, instead of forming a coat on top of the wood.
- Polyurethane is not sucked into the wood, but rather forms a coat on top of the wood. It is often used for kitchen surfaces like counter tops and tables. It can easily be cleaned with a wet rag. It is usually glossy. Some poly is labeled “Matte”, but it will still show some shine.
If you find a product that is oiled we usually can add a poly finish on top at additional cost. That does not work the other way around: An already poly finished product cannot be oiled instead without a significant amount of work.
Can you paint/powder coat metal table legs?
Yes. Powder coating is an environmentally friendly and durable finish. Currently we offer Satin Black. Be aware that powder coating can extend lead times by a few business days.
You can also get metal legs with a clear sealant.
I accidentally ordered the wrong size
No problem. You can return the order. When we receive the product, we will refund you 50% cost of the order.
In the meantime, you can place a new order on the site for us to get started on.
What if I don't like the product?
We cannot honor a simple buyer’s remorse. Typically, we have a lot of back and forth communication with our customers to help with DIY recommendations. Ultimately, we cannot guarantee compatibility with all your needs.
We do our best to ensure our customers understand what they are getting. However, every situation is different, and sometimes it just doesn’t work out. In the end, we want to be sure that you are happy and will do what we can to make it right.
Control The Environment
To avoid cracks and splits in wood panels, keep the indoor humidity levels between 35% and 45%. All wood products will absorb and release moisture for a lifetime. Avoid placing furniture in direct sunlight from windows or near other heat sources such as stoves or radiators. Never store furniture in an attic, basement, or damp areas.
Care and Cleaning Recommendations
Avoid dusting with a dry or old cloth, this may scratch the finish. Clean up spills immediately. Avoid polish that contains ammonia or silicon. Dust with a soft damp cloth by following the wood grain.
How to take care of your wood furnishings
Use a soft cloth 100% cotton (like an old t-shirt) if your furnishings or table top get soiled. Use mild dish soap and warm water to wipe clean and buff dry. (Do NOT use ammonia, Windex, Pledge, or any strong cleaners)
Wood acclimation are very important steps in preparing for many years of beautifying wood installations. Most people think of wood as static, never moving or changing shape. The truth is that wood is hygroscopic, meaning that it is always either taking in moisture from the air or giving it back. This exchange mainly happens with seasonal changes. When wood gives up moisture, it shrinks and when it takes on moisture in a humid environment, it expands. Even though these contractions are usually small, they must be taken into account. If you fail to acclimate your wood properly, you can end up with gaps, cracks and others, or the wood can expand so much that it can create warping and wood failure.
First, ensure that the building is enclosed and maintained at normal living conditions for temperature and humidity. It does no good to acclimate to interior conditions that are too moist or too dry, or in any way significantly outside the range of conditions likely to be found in the building.
Where building codes allow, permanent heating and/or air-conditioning systems should be operating at least five days preceding installation to promote proper acclimation. Where building codes do not allow for operation of the permanent system, acclimation must be completed with the temperature and humidity maintained at or near normal living conditions, which generally fall between 60° to 80° Fahrenheit and at the average yearly relative humidity for the area.
Wood is a living material, even after it was cut and became a piece of furniture. Be aware that it may develop cracks, splinters, chips, loose parts and others. If you notice these, take immediate action. Remove the splinter/chip with appropriate sand paper and seal the area again. Be aware, that sanding a surface that has Polyurethane finish likely needs to be sanded down entirely. If your surface was finished with an oil finish, it may be sufficient to just reapply the same oil again. Contact us to know the options.
All dimensions, whether given in metric or imperial, are liable to be rounded up or down to the nearest whole number. Improvements in common with most manufacturers we operate a policy of constant improvement and therefore reserve the right to make changes to any item without notice.